Terms & cONDITIONS
BOOKING POLICY
1. To secure your wedding date for Bridal Hair Services, a signed bridal contract and £50.00 booking fee are required. This booking fee is non-refundable. This booking fee will be put toward the Client’s total wedding day balance.
2. Trials are mandatory and take place at Brunstock, Carlisle CA6 4QG or 6 Grinsdale Avenue, Carlisle CA2 7LX6. Booking Fees are forfeited on cancellation.
3. Booking Fees are forfeited on cancellation.
Payment Terms
4. Payment must be made via bank transfer 30 days before the wedding date unless agreed otherwise in writing with Claire Woodmass. The final balance will be invoiced to you via email.
5. The Bride is responsible for all payments regarding Services in this contract.
6. The Fees for the Services shall be in accordance with the Bridal Hair Artist standard price list as per her website and this Contract.
7. The Bridal Hair Artist shall be entitled to charge the Client for any expenses reasonably incurred by the individuals whom the Bridal Hair Artist engages in connection with the Services. This includes travelling expenses, hotel costs, subsistence if an overnight stay is needed and any associated expenses, and for the cost of services provided by third parties and required by the Bridal Hair Artist for the performance of the Services, and for the cost of any extra materials required but not described in the Services or booking. These will all be communicated prior.
CHANGE/cancellation POLICY
8. Cancellations must be made 12 weeks (120 days) prior to your reserved date or you will be responsible for the full amount of services agreed. Any cancellation will be liable to loss of deposit. Any cancellations made within 120 days of the booking will be liable for the full cost of the booking. Cancellations must be made in writing via email to claireshairloungecarlisle@gmail.com.
9. The Bridal Hair Artist, reserves the right to terminate this contract for any non-compliance of terms. The contract will become void and all deposits given are non-refundable.14. Cancellations by the Bridal Hair Artist due to circumstances including, but not limited to, problems rendering the performance of her obligations and where no other suitable alternative can be given will result in a full refund to the Client. No further compensation will be offered. An alternative highly recommended Bridal Hair Artist might be suggested by the Bridal Hair Artist.
10. Refunds are issued via the same method of payment.
11. Although we operate a non-transferable booking fee policy, we do understand you may wish to change your wedding date due to certain circumstances, and of course I would still like to be a part of your new date. The Bridal Hair Artist will do everything in her power to make the new date of services possible. If the new date cannot be accommodated, the deposit is liable to be lost.
12. Any changes to the bookings in relation to the bridal trial, number of clients, times, locations and/or dates shall be notified to the Bridal Hair Artist at least 48 hours in advance of the Event. The Bridal Hair Artist shall not be obliged to accommodate any last minute change requests.
EXcLUSIVITY
13. This Contract is entered into between the Bride and the Bridal Hair Artist. No other party member or wedding supplier can correspond with, create terms or cancel for the Bride or act on behalf of the Bride.
14. The Bridal Hair Artist in this contract retains exclusivity with the Bride and Bridal Party. Claire Woodmass shall be the exclusive Bridal Hair artist for the Client & the selected members of the Bridal Party, unless otherwise specified.
15. Any additional Bridal HairStylist hired, with the permission of Claire Woodmass must not under any circumstances have usage over the work pertaining to Claire Woodmass.
PRIVACY
16. In accordance with Data Protection Laws, all Client data is kept securely and destroyed 6 months after the event.
17. Claire Woodmass will never pass the Client’s data to a third party in any circumstances.
18. Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the booking.
PHOTO RELEASE
19a. At your trial, we will need to take photos and videos of you for the purpose of recording the trial look. This is to help us recreate the look accurately on the day. This will also give you a true idea of how your look should translate to your wedding photos & video, in different angles, lighting etc.
19b. these trial photos will be kept confidential, to keep your wedding day look private.
20. The client agrees that Claire Woodmass may use any & all photographs, video, audio & other media that is captured & recorded by Claire Woodmass or by any 3rd party hired by the client, specifically photographers & videographers. This will permit Claire Woodmass to use such recorded media to be displayed on its website &/or marketing materials, flyers & other advertisement media. The Client agrees to release any & all claims regarding use of his/ her images for such purposes. The Client also agrees to release the name & contact information of the hired 3rd party photographers &/or videographers used for recording any event for which Claire Woodmass v has been contracted to provide beauty services for.
COMMUNICATION
21. All communication should take place in writing via email.
22. Due to the private nature of our business, our contract and communication is solely with you, the bride, regardless of who is paying our fee or any third parties (Groom, Parents & wedding planner, etc) acting on your behalf. We will only discuss the details of the booking with the bride.
23. For your reference the most efficient way to discuss all the important elements of your booking is via email, due to the high volume of messages we receive across multiple media channels. Although we love to connect with you on social media and share images via these platforms, messages can get confused or missed if across social media, WhatsApp, phone, text, therefore we politely ask you to ensure that any correspondents relating to your booking be sent via email, to reduce the risk of missing important information.
24. It is the Client’s responsibility to provide clear information so that we can find your preparation location. This must be communicated clearly in writing before the wedding date.
HEALTH AND SAFTEY
25. All tools, brushes, and other items will be fully sanitised before and after use.
26. It is the Client’s responsibility to inform the Artist of any allergies, or past reactions before makeup application.
27. We reserve the right to refuse an application if any of the parties have contagious conditions or have flu like symptoms or a temperature.
28. In the interest of your personal health, safety, and well-being, and to that of the Artist and other clients, the following contraindications will prevent or restrict any client’s application/styling; Eye infections; Conjunctivitis, viral infections; cold sores/facial herpes, open/weeping wounds, or sores, fungal infections; ringworm, etc. warts, cystic acne, severe sunburn or first degree burns, burns from facial waxing, Eczema, Psoriasis, Nits/ Head-lice, Scabies, or Impetigo, prior reaction, bruising, open cuts and flu like symptoms or a temperature.
29. The Bridal Hair artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.
ARTIST OBLIGATIONS
30. I, the Artist, shall provide services with the highest standard of skill and care.
31. The Bridal Hair Artist will set up 15 minutes before the agreed start time.
32. Should the Bridal Hair Artist need to cancel your booking, we will notify you at the earliest opportunity and without liability. In the unlikely event of a cancellation, as much advance notice as possible will be given to the Client and every effort will be taken to find a replacement artist.
33. We strongly advise that all of our Clients obtain the relevant wedding insurance. It is your responsibility to protect yourself and purchase a wedding insurance policy prior to booking & securing deposits with your wedding venue and suppliers. Please notify us at this time if you have chosen to go against our guidance and not take out the necessary wedding insurance. Sadly occasionally things do go wrong and wedding insurance provides essential financial protection. Otherwise, you will be held fully responsible for any costs incurred and invoiced for this payment due despite the circumstances for cancellation or rearrangement.
CLIENT OBLIGATIONS
34. Hair Styling will be completed to the Client’s satisfaction, and acceptance of the completed hair styling is acknowledgement by the Client that the hair styling is done to the Client’s satisfaction. This includes trials.
35a. The Client agree’s that in no event, and at no time during the appointment or at any time thereafter, shall they disparage, denigrate, slander, libel or otherwise defame the Bridal Hair Artist’s services, properties or assets, or employees, personnel, agents, or representatives.
35b. You agree not to disparage or denigrate the Bridal Hair Artist orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mentioned the company, its operations, clients, employees, products, or services without the prior written consent of the company.
36. The Client agrees to treat the Bridal Hair Artist and any associated third party with respect. The Bridal Haie Artist reserves the right to refuse services to a Client or members of the Bridal party for, but not limited to, rudeness and any type of abusive, immoral, inappropriate and threatening behaviour.
37. If the Artist experiences unforeseen delays during the booking, which are out of their control, refunds will not be given. No refunds/compensation will be given in the event of delays caused by wedding party members, guests or vendors. Adequate time is allocated to every party member. If you suspect any member of the bridal party will pose a challenge to the timeline, they are encouraged to have a trial to avoid delays.
38. The Client shall reimburse the Bridal Hair Artist on written demand for any costs or losses sustained or incurred by the Bridal Party in relation to kit and property.
39. The following are requirements Claire Woodmass will need in order to fulfill her obligation to said contract;
A “set-up” table where products can be laid out for specific services to be performed. Ample lighting, either by means of natural light or by room lighting, it is necessary for such services to be performed properly.
How to make a Complaint
In the unlikely event you wish to make a complaint I am happy to accept complaints via a means that is most convenient to you.
If you wish to raise your concerns with Claire Woodmass, then you can contact me in the following ways:
Email: claireshairloungecarlisle@gmail.com
Telephone: 07951 778897